When are orders shipped out?
Orders placed Monday-Friday are processed and shipped within 24 hours of placement. Orders placed on Saturday and Sunday will ship out on Monday. We strive to ensure that our customers receive their merchandise on or before the carrier's shipping estimate. For specific shipping times/dates requested, please leave note in the comment section if you need the item by specific time and we will insure the correct shipping method selected for your desired date of receipt.
What is your return policy?
For in-store purchases our return policy is:
We gladly accept tagged, un-worn merchandise within 10 days of purchase in return for store credit only. The store credit can be used on anything in the store and it never expires! Sale items and jewelry are final sale and cannot be returned or exchanged.
For online purchases our return policy is:
We gladly accept returns of tagged, un-worn merchandise for return, but the item(s) must be postmarked within 10 days of the original shipping date. We will inspect item(s) upon return for wear, damage, makeup, deodorant, perfume, or other unpleasant scents. Sale items and jewelry are final sale items and cannot be returned or exchanged. If you’re in the area and would prefer to return your item(s) in person, they must be received within 10 days of the shipping date. If the item you received is damaged in any way, please email photo to firstname.lastname@example.org within 24 hours.
Please include the completed return/exchange form that was included in your original shipment. If you have misplaced it, please email email@example.com and we can send another one your way. For returns, please attach the pre-paid return shipping label to the bag included in your box. If the item(s) do not fit inside of the bag, affix the label to the original shipping box. Please drop at your nearest United States Postal Service. The return shipping cost will be deducted from your return. Any credit will be refunded to the original form of payment. We are not able to refund the original shipping charge.
Items may be exchanged for a different size or color, however we recommend calling or emailing to reserve your exchange ASAP due to our quick turn of inventory. To exchange for the same item in a different size or color, return shipping to us and shipping the new item back to the customer is complimentary.
We reserve the right to refuse a refund if the items do not meet the criteria above. Your item will be shipped back to you and is subject to an additional shipping charge.
Please mail all returns to:
Olive You Boutique
Attn: Returns Dept.
118 Meridian Way, Suite 1
Richmond, KY 40475